Position Title: Travel Counselor
Duration: Contract
Work Location: Remote
Description:
As a Travel Consultant, you join our highly skilled remote team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department.
What You will be doing:
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We are Looking For:
Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services.
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
Use various Global Distribution Systems GDS system Sabre.
Training may be provided as a refresher if needed.
Ensure compliance to customers agreed travel policy, service provider policies, and regulatory requirements.
Use positive telephone service techniques and act on special customer requests.
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.
Passion for excellence in client service, including proactive anticipation of need
Native GDS expertise in Sabre
Professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback.
Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
Requirements: Most likely will not have a supplier call, so if there are additional questions, please email Samantha Nelson.
Client manager is seeking 25 travel counselors to join 4 of their teams.
Seeking individuals with 3 years of corporate travel experience using GDS system SABRE. Please ensure this is listed within the resume.
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